Consumers matter

It has been an interesting year in dealing with purchases and repairs.

1. Washer/dryer was four years old and stopped working properly. Fortunately I had an extended warranty and was given a full refund and then purchased a new washer and dryer.

2. Vacuum cleaner stopped working – out of warranty. I rang the interstate company for advice and they were able to tell me how to reset its computer settings (on a vacuum cleaner?) and it worked. Happy customer.

3. Ordered a bed in October. The company failed to deliver on time. They kept getting my order confused. Last week they rang to say it arrived but later rang to say it was the wrong size. New one coming tomorrow. Paid the balance today only to discover the store had totally misunderstood what I wanted.

We could go back to base and start again – no, that had no appeal. I could ask for my money back, but that didn’t appeal either. I could have argued the point – surely I am the most qualified to know what I ordered (the manager had no concept of the customer always being right!)

I agreed to take the alternative bed and it should be delivered on Wednesday. I wonder how I could have dealt with this better. Any suggestions?

Cheers

Lorraine

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